Policies

Delivery in Canada only

Product

Our masks are ranked among the most effective in Quebec and  in Canada. Washable and reusable many times, 4-layer multilayer with integrated filters, Frëtt Solutions high performance masks meet 100% of the IRSST’s highest criteria.

To date, we are one of the few companies in Canada capable of manufacturing a washable barrier mask that offers filtration (65% or more), breathability and protection against small particles spraying superior to the recommendations of the Research Institute Robert-Sauvé in occupational health and safety (IRSST), the laboratory mandated by the government of Quebec. Note: in comparison, a procedural mask offers 80% filtration and regular (homemade) fabric masks between 5% and 25%. For more details on the performance of the mask, see the section below: Scientific Results.

Developed in the Gaspé peninsula  and manufactured in Quebec, they are designed to be efficient, well adjusted to different face morphologies in addition to being light and comfortable.

Scientifics results:

Proven filtration efficiency at  0,01 to 3μm after washes: min. 65% (fine particles)

Filtration at 3μm and more, after washes: 97% (large particles) 

Scored 20/20 on pressurized atomization tests (spraying)

Breathability (pressure drop): 8,55 Pa*s/cm (differential pressure)

After 100 washes, the combination of materials still maintains a minimum efficiency of around 65% or more for all particle sizes between 20 nanometers (nm) to 2 micrometers (µm), which is the threshold recommended by the IRSST for manufacturing of barrier masks.

The pressure drop (resistance to flow) is greater than that of the reference material and is between the normative limits of level 1 and 2 masks. This mask also has a pressure drop in accordance with the recommendations of the IRSST for making barrier masks, ie, less than 11 Pa.s / cm.

Delivery and production delay

Your order will leave our Caplan workshop within 2-10 business days. Then, the delivery time is the responsibility of Purolator, Loomis or Canada Post. If you have chosen the pickup option at one of our stores, the production times are the same: you will receive an email notifying you that it is ready!

For factories and groups of workers, orders of less than 500 units will leave our workshop within 4 to 28 working days. For orders of 500 units and more, contact us by email to know the delivery delays.

Order modifications

As we produce masks specifically for the health crisis, it is important to validate your order before completing your online purchase.

We do not accept any request to change an order.

Once the order is validated in the online shopping cart, it is considered final and non-refundable. Thank you for your understanding.

Exchanges and Refunds (COVID)

The solidarity project of Frëtt Design started on April 20, 2020 and via Frëtt Solutions, we exceptionally produce masks related to the health crisis. Please note that, for a question of hygiene and safety, no exchange or refund will be allowed for orders of masks and bags already delivered.

For any questions on this subject, we invite you to write to us directly at solutions@frettdesign.ca or to call us at 418 388-1337, leaving your full name (name entered when ordering on website) and your phone number. We will call you back within a reasonable time.

Taxes

Following new government measures, the mask is now a non-taxable product. No tax will therefore be applied when purchasing one or more masks.

Applicable taxes will be applied on all other products available on this online store as well as on delivery charges. For deliveries in Quebec, sales taxes are applicable on products purchased via the online store. The 5% GST and 9,975% QST will therefore be added to the total amount. For deliveries in Canada outside of Quebec, the taxes in effect in your province will be applied.

Guarantee

All our products are subject to quality control. If, however, upon receipt of your product, you notice a manufacturing defect or an irregularity in the textile: send us by email within maximum 5 days of receipt, an explanation of the problem with photos to support. We will replace with an equivalent item in good condition or repair the item (within the limits of available stock). This does not apply in the case of an item worn or used, neglect, accident or failure to follow care instructions.

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